1. General Principle

Subscription fees for Elysium Clinical Trials EDC are billed in advance on a monthly or annual basis and are generally non-refundable, except as expressly set out below. This policy forms part of our Terms of Service, which states that all fees are non-refundable except as expressly stated in our refund policy.

2. 14-Day Full-Featured Free Trial

Every plan begins with a 14-day free trial with full feature access and no credit card required. You can evaluate the platform completely before paying anything, so most cancellations happen before a fee is ever charged. At the end of the trial your subscription renews and billing begins only if you choose to continue.

3. Annual Plan Cooling-Off Period

If you purchase an annual plan (prepaid in advance) and cancel within 14 days of the billing start date, we will refund the unused portion of your annual fee on a pro-rata basis, minus any payment-processing fees we incurred. After this 14-day window, annual plan fees are non-refundable, though your access continues until the end of the paid period.

4. Monthly Plans

Monthly plans can be cancelled at any time from your billing settings. Your access continues until the end of the current paid month. Fees for the current month are non-refundable.

5. Dedicated / Custom Deployments

Custom "Dedicated EDC" deployments (self-hosted, private-cloud, or fully bespoke configurations) are scoped individually. A 50% deposit is required before work begins and is non-refundable once the implementation plan has been approved and started, because work, infrastructure, and configuration effort are committed immediately. Any balance due is payable on go-live and is non-refundable, subject to the delivery commitments in your agreement.

6. Discounts and Promotions

Discounts are applied at checkout and shown with their applicable period. If a discount was part of your purchase and you receive a pro-rata refund, we may recalculate the refund based on the discounted amount actually paid.

7. How to Request a Refund or Cancel

Cancel directly from your organization's billing settings at any time. To request a refund, email [email protected] with your account email, organization name, and the reason for the request. We respond to refund requests within 5 business days. Approved refunds are issued to the original payment method within 10 business days of approval. Payment-processing fees are not refundable.

8. Chargebacks

If you dispute a charge with your bank or payment provider before contacting us, we may suspend your account while the dispute is reviewed. We encourage you to contact us first so we can resolve any issue quickly.

Questions? Contact [email protected] or open a request at our contact page.